The shipping address you entered during the ordering process is the ONLY address we mail your package to. Please check your SHIPPING address. If you used Paypal for your order, your address may not be the desired shipping address. Paypal often has old addresses.
SUBSCRIPTION TIMING: Subscriptions start with our next issue. The first issue of a subscription may take 1-3 months (US) and 2-4 months (International) to kick in. Once we are more established, we will have back issues available on our website that typically ship in 3-5 business days.
All non-subscription items ship from Norfolk, Virginia. Standard shipping rates and delivery times apply. USPS is our first choice for shipping.
We are not responsible for delays, mishandling in shipping, lost or stolen packages, or any other mishaps once the order has left our facilities.
GENERAL INFO ABOUT MAGAZINE MAILING: Your first issue of Radicle Threads Magazine may take slightly longer to hit your mailbox. We are just as excited as you are for your first issue to arrive. Once your subscription kicks in you will enjoy semi-annual articles for makers, doers & dreamers.
RETURNS: Regular priced items are eligible for return. Sale items are non returnable.
Please contact us via email to receive a return authorization prior to shipping your return item.
Proof of purchase required for all returns.
Returns accepted within 30 days of shipment.
Where do I send returns?
To return your product, you should mail your product to:
Radicle Threads Magazine
600 Church St.
Norfolk, VA 23501
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges in advance of product return, we will require payment for the new product and shipping (if applicable). You will be credited for the returned merchandise within 5 days of its arrival at our Norfolk, Virginia address. Please be aware that it can take 1-3 days for the credit to post to your account.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What about magazine subscriptions? Can I cancel?
You may cancel your subscription at any time before your final issue. The refund amount will be based on the following schedule:
After 1 Issue, the subscription price less the cover price + cost of shipping a single issue.
After 2 Issues, the subscription price minus ((cover price + international shipping charges per issue (where applicable) * the number of issues mailed).
All refunds will be issued via PayPal.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed.
International Shipping Disclaimer
The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales tax, duties and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by Radicle Threads Magazine. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back to our Norfolk, Virginia address in original condition.
Questions? Email email@example.com